We've extended extra support for customers who notify us of financial stress due to COVID-19. Jump to our financial assistance area to learn more and get in touch.
Some state and territory governments are providing energy rebates for eligible small businesses during the COVID-19 pandemic.
Right now, rebates are available in the following states:
If you have a concern about your small business, we’d like to help. You can:
Take a look at our financial assistance information
If you can’t pay your bill on time, just let us know – we can help with payment extensions and flexible payment terms are available.
Before your bill’s new due date, you can chip away at it whenever you like by making smaller payments ahead of time – weekly, fortnightly, or in full on the new due date.
To delay your payment
Head to Request payment extension
Request an extension of up to 5 weeks.
If it appears that you’re not eligible for a payment extension but don’t understand why, reach out to our team (available Monday to Saturday during business hours). They’ll be able to help you find the right solution for you.
Other financial support for small business
Right now, we’re here to help small business owners access the support they need. If you’d like to talk to us about payment plans and options, message us – our agents will be able to help with finding the right solution for you.
To learn a little more about what financial assistance you may be eligible for, head to our Financial assistance page.