Origin Home Support is an electricity plan bundled with a 12-month Allianz Global Assist (AGA) Emergency Home Assistance membership. The membership offers 24/7 support to connect you with tradespeople to assist you with 10 common household emergencies. It will also provide up to $300 (including GST) towards two emergency callouts per year. There are no waiting periods - your Emergency Home Assistance benefits will start as soon as your home energy plan kicks in.
How to sign up
Jump to the Origin Home Support page – sign up takes just 5 minutes.
What to do if an emergency occurs
Allianz Global Assist are at the ready, 24/7. Give them a call 1800 784 149. The team will put you in touch with their network of qualified tradespeople.
If you need to call, be sure to have your Allianz Global Assist policy details handy, including your full name, address and policy number.
If you move house
Our Origin Home Support plan is tied to the address you sign up with. So, if you move house during the 12-month benefit period of the plan, the benefits of the plan (including your AGA Emergency Home Assistance membership) will also end. Don’t worry though, you can always just choose Origin Home Support again as your new plan (so long as it’s still available) at your new address and your 12-month membership will start again.
Just so you know, when you’re moving house, your membership will start on the move-in date that you select when you sign up.
How to cancel Origin Home Support
We’d prefer it if you stayed, but if you do need to cancel your energy plan, or switch to another Origin plan during your 12-month benefit period, your AGA Emergency Home Assistance membership will also end. There are no exit fees.