Controlled load is a special type of electricity rate, or tariff, for high-energy appliances. It's ideal for things that use a lot of energy, like underfloor heating or hot water systems.
You’ll need to have a separate meter installed to get a controlled load tariff. Just message us and we can sort this out.
If you’re seeing controlled load on your bill and don't know why, it could be that someone who lived there before you installed it. If there aren't any charges for the controlled load meter, they've switched it off. If there are charges, just send us a message and we can explain why.