Are you moving house with us, or switching to another provider? If you're thinking about switching, why not speak to us? We might give you a reason to stay.

Moving house
Close the account for your old house by going to Disconnect my property. We'll tell you about any disconnection fees that apply along the way.

You don’t need to be home for the disconnection, however, be aware that some meters can be disconnected from 7 am on the day you choose. It might be better to book your disconnection for the day after you move out. If a housemate is staying in the house after you move out, or you need any other help, just talk to one of our Live Chat agents.

Switching to another provider

We're sorry to see you go. You can cancel your electricity or natural gas at Disconnect my property.

You can close your hot water account at Disconnect your centralised hot water account. We'll tell you about any disconnection fees that apply along the way.

Change your mind?
Every new plan has a cooling off period of at least ten days. This gives you the chance to change your mind and either reconnect with us or choose another provider. We’d love to have you back.