Depending on what you’re using our self-meter read feature for, a few different things will happen.
Cost to date and predicted bill
Submit your read to view your cost to date and see your predicted bill. We’ll keep a track of it to help predict your bill again at the next read.
At the moment, we’re not able to reflect your self-meter read on your usage screen or dashboard, but we're working on it. For now, you can see your most recent bill prediction and check your cost so far by going to the self-meter read screen.
Estimated bill reissued
Submit your read and indicate you’d like your bill reissued. We’ll check it out and send a new bill through within 24 hours in My Account or via email. Paper bills can take up to 5 business days.
Should you miss the window of opportunity to submit an actual read for your estimated bill – don’t worry. We'll automatically adjust your account when we get your next actual read.
Next bill issued early
Submit your read and indicate you’d like your bill issued early. We'll run some quick checks before sending out your bill. You’ll see it in My Account or your email within 24 hours. Paper bills can take around 5 business days. Any issues with your reading, we’ll let you know as soon as possible.
Ready to read your own meter? Enter a reading now.
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