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Can't see cost view in my account

If you can see information in your usage amount screen but not any cost information, this could be because your bill is blocked.

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Written by Radomir
Updated over 2 years ago

When you view your usage in the app and My Account, you should be able to switch between viewing your usage cost (by selecting the Cost option) and usage amount (selecting kWh for electricity or MJ for natural gas).

If you can see information in your usage amount screen but not any cost information, this could be because your bill is blocked, and we’ve stopped issuing you your bills.

For more on this, go to our article about missing/blocked bills.

In this image you can see your energy usage, versus cost in the Origin Energy app.

On your Usage screen you can switch between cost and usage to see what you've used or spent.

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