In the first instance, check your concession card is eligible at Concessions & rebates.
If you do have an eligible card and it doesn’t seem to be working, we recommend you get in touch with Centrelink, or the department that issued the card.
You can update your concession details by jumping into your account and heading to Concessions.
Have your concession card details handy as we’ll need the card type, state, customer reference number and valid-from date.