Seeing credit is pretty common with EasiPay. Energy bills fluctuate throughout the seasons. We all use more energy for heating in winter than autumn, and then more energy for cooling in summer than spring. EasiPay helps you even out your energy bills evenly throughout the year.
Your payments are an estimate we calculate by understanding your past usage and predicting your future usage. We then divide up these payment estimates across the year, based on the frequency you’ve chosen.
We complete check-ins every 3 months and adjust the payments, if needed, so they match your usage. We’ll let you know in advance if we need to make adjustments. Sometimes, you'll have used less than you paid for and your account will show a credit. If you've used more than you paid for, your account will show a debt.
Get a better understanding by watching our video about EasiPay.
Having trouble paying your bill? Take a look at our Financial assistance options.