In the case of an emergency, or if you can smell gas, call 000 immediately.
Contact your distributor.
Your distributor owns and maintains the energy network in your area and can give you information about what’s happening when there’s an outage or blackout.
To find out when your power can be restored contact your distributor. You can find your distributor if you don’t know who yours is.
Some postcodes have several distributors. If you see more than one distributor listed you can confirm who yours is by looking:
On your bill under faults and emergencies. For quick access your bill can be found in View my bills in My Account or the app.
In the Current plans section in My Account
Natural disaster and general safety information
Our Emergencies page can give you tips about general energy safety and what to do in the case of bushfires and floods.
Life support program
If you or anyone at your home is on a life support machine, make sure you’ve registered it with us. We’ll help you put a plan together in case there’s a power outage. Call 000 in an emergency.
LPG safety concerns
For LPG tanks or supply concerns, please call 13 35 74.
For any concerns about your Origin account speak to an energy expert during our business hours.