Severe bushfires, floods and cyclones have a devastating impact on lives and property across Australia each year. We’re here to help support the families and communities affected by these disasters. Safety is the number one priority and it is important to remember conditions can change quickly.
If your home or business is in the vicinity of a fire or flood and there is a risk to life or property, call 000.
In case of a fire
Stay in touch with your local state emergency or fire brigade service:
In case of other natural disasters
Keep in contact with your local state emergency service:
We will work hard to support our customers in bushfire and storm affected regions. Here’s a couple of quick simple ways we can help right now:
Electricity and natural gas supply or account concerns
If you need more time or help paying your bill, you can request a payment extension or set up an EasiPay payment plan. If you’d like to talk to someone about a longer-term solution, head to our Financial support page where you can learn about your options and message us about your situation.
If you have other account or supply concerns, please get in touch with us and we’ll do what we can to assist. You can:
Send us a message via facebook
Call us on 13 24 61
LPG bottles and cylinders
For advice on what do to if you have LPG bottles or cylinders on your property, view our LPG safety information or call 13 35 74.
An energy plan for volunteer firefighters
To help say thank you to those who are protecting our communities, we have a discounted energy offer available for volunteer firefighters.
Origin’s facilities and our people
A number of Origin’s facilities are close to areas affected by the bushfires and floods.
Origin thanks the rural fire services which have helped secure these sites, ensuring our operations and people remain protected.