How to read your LPG bill | Origin Energy [Test] Help Center

Explore our page-by-page guide on how to read your LPG bill. Your invoice has your account summary and delivery details, charges, payment details and due dates.

This guide is for our LPG customers who order LPG bottles or gas delivery. If you’re a metered LPG customer, there's a different bill guide for you.

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1. Your account details – the high level details of your account, including your customer number and the tax invoice number.

2. Invoice Total and Date Due – the Invoice Total is how much you need to pay for this bill; and the Date Due is the day you need to pay this bill.

3. Account Summary – details of your past and present balance and payments, including:

Balance Brought Forward: Your Account Balance, carried over from the previous bill to this one
Your new LPG charges for this billing period
Invoice Total: the total amount to pay for this bill (the Amount Due)
Payments and Adjustments: any payments or credit memos applied to your Account since your previous bill
Total Amount Due: this includes the Amount Due for this bill and any previous outstanding balance

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4. Payments and Adjustments – details of any payment or credit memo applied to your Account since the previous bill. This includes the receipt reference.

5. Delivery Details – for deliveries for this billing period. This includes:

The supply address
The date of purchase
Description of product purchased
The quantity of product delivered
The quantity of product returned (for exchange deliveries)
The rate charged for the product

6. Need to get in touch? This is where you'll find all our contact numbers and when we’re around to answer the phone. You’ll also find:

Fault and emergency numbers for your distributor
Our web address

7. How to pay – this section shows the different ways you can pay your bill, and any payment fees that might apply.

The Origin Bill image is for illustration and is indicative only.