How to read your unmetered supply bill | Origin Energy [Test] Help Center

Your bill has all the details of your energy charges and usage, as well as handy info about your unmetered supply (UMS) and tariff type.

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1. Your supply address – the address of the property we’re billing you for which we supply your electricity to.

2. Your account details – including your account number, the tax invoice number and the date this bill was issued.

3. Billing period – the time period covered by this bill. For electricity, billing periods are normally either monthly or quarterly.

4. The due date and amount due – the due date is the date you need to pay your bill. The amount due is how much you need to pay (including GST). You’ll also see your discount here, if your plan has one.

The amount due can look different if:

Your account is in credit or you don’t owe us anything
Your account is overdue or you have an outstanding amount due
You’re on a payment plan or have a direct debit set up

5. Your usage summary – usage for this billing period, which includes:

Your average cost per day and daily usage
Greenhouse gas emissions for the energy you used if applicable
Electricity is measured and billed in kilowatt hours (kWh)

6. Your Agreement – details of your agreement at the time we issued your bill.

You’re on an Unmetered Supply agreement. This is because your supply device is using an unmetered supply.
You’re bound by the Standard Retail Terms and Conditions on this agreement.

7. How to pay – this section shows the different ways you can pay your bill, and any payment fees that might apply.

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8. Account summary – featuring a summary of your past and present balances, including:

The amount you owed us when we sent your last bill (if we've billed you before)
What you paid towards that bill – marked with an A in an orange circle
Any amount owing, carried over to this bill from the last one
Any adjustments carried over from your last bill e.g. payment fees, account credits, solar charges or feed-in credits – marked with a B in an orange circle
Your new energy charges for this billing period – marked with a C in an orange circle

You can see details of items A and C (marked with the orange circles) just below the Account Summary.

9. Payments received – this is what you paid towards your last bill, when you made payments and how you paid them during the last billing period.

10. Total electricity or natural gas charges – this includes details of your unmetered supply address, your usage and what that usage costs, including:

Your site details:

Your Supply Address
NMI and Meter read details

Your Unmetered Asset Information:

Your Asset Type
Asset ID if provided
Agreed load of the device
Unit of Measure in WATTS
Total number of devices
Load profile, for example 24 hours or 12 hours

Your billing period in days:

Your rate – the pricing structure we use for your address which is Non-Contestable Unmetered.

The rest of this section is a breakdown of how much energy was used during the billing period and what it cost. All the charges generally include GST. Some items, like goodwill credit, don’t include GST. With these, we’ll add “non-taxable, no GST” to make it clear for you.

11. Need to get in touch? This right hand column on your bill has detailed information about how to contact us online, on the phone or by post.

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12. Your usage breakdown – on the third page of your bill, you’ll see your average daily usage for this billing period compared with this time last year.

You can also see approximately how much greenhouse gas was emitted to generate the energy you used – again with a comparison to last year. There is a graph showing your usage and greenhouse emissions over the last year.

The Origin bill image is for illustration and is indicative only.