Signed up to Origin internet? We're thrilled you've chosen our award-winning broadband service! Now that you’re with us, we want to let you know what’s next and how you can prepare.
First up, look out for a welcome email from us confirming:
your personal details and account number
your connection address
your plan, set-up fees and monthly charges
the timeframes to get your broadband up and running
Please check all of the details in the email and call us on 1300 980 711 as soon as possible if something doesn’t look right. Didn’t get the email? Check your spam filter.
Technology types
There are a number of technology types available and which technology is available to you will depend on where you live. The majority of addresses are now nbn™ ready, but some homes may still be connected to fibre. Get a full breakdown of how nbn™ technology and fibre internet work, so you can get an idea of the technology you’ll get at your place.
Preparing for your nbn™ appointment
You might require an nbn™ installation appointment to get connected to the nbn™ network. We'll let you know if this is needed for your address and we'll organise one for you.
If you have an nbn™ appointment booked, here are some tips to help ensure it goes as smoothly as possible:
Make sure you, or someone over the age of 18 who can act on your behalf, is present on the day for duration of the appointment
Have an idea about where you’d like your nbn™ connection box installed
Arrange access to your building’s communications room if you live in a multi-dwelling complex like an apartment or unit
Register devices like medical alarms, emergency call buttons, monitoring systems with nbn™ co. See the full list of devices.
Visit our FAQ page to learn more about nbn™ installation appointments.
Modem delivery and set up
If you've purchased an Origin Home Gateway modem, we'll send this to your delivery address. You're also free to use your own modem if it's compatible. Find more information about modem delivery, modem set up and broadband fees and charges.
Bring your own modem
You might want to use your own modem with your Origin internet service. That’s fine with us, but you need to make sure your modem will be compatible. Find out more about connecting your own modem.
Support and troubleshooting
Need some help setting up your modem? Or have your modem set up but can't get online? Explore our troubleshooting tips for when your modem isn't connecting or won't turn on.
Alternatively, call us on 1300 980 711 and our dedicated team will be happy to help. We're available Mon–Fri, 7am–7pm (AEST).