Purchasing an Origin Home Gateway modem to go with your home internet plan? Here's everything you need to know about modem delivery, connection and fees.
When will I receive my modem?
Once you've signed up with Origin internet, we'll send your Origin Home Gateway modem to the delivery address you gave us.
We’ll send you an email to let you know when you can expect your Origin Home Gateway modem. The email will have a link to a tracking number, so you can jump online to check where your modem’s at.
Please note that during the holiday period an increase in postal volumes and changes to business hours of operation could impact the time it takes for your modem to arrive.
I've got my modem. How do I set it up?
Have you received an SMS from us advising that your service is good to go? Great! You can now follow the easy step-by-step modem set up guide.
Haven’t got an SMS from us? We’re still working on your order and will let you know when it’s ready.
Are there any modem fees and charges?
Modem costs and delivery fees may apply. Have a look over our broadband fees and charges to see all the detail.
Need further help? Feel free to call us on 1300 980 711. We're available Mon–Fri, 7am–7pm (AEST).