Scams and keeping your personal details secure online

It’s very important to keep your personal details secure online at all times and to never share your password/passphrase details with anyone.

If any of your personal identity or financial details have been compromised, here’s what to do:

1.
Let your bank or financial provider know immediately.

2.
Call us on 13 24 61.

3.
Report it to Scamwatch so they can warn others about the scam email.

4.
Disconnect your computer from the internet and run an anti-virus scan.

5.
Change your password/passphrase immediately – and create a strong one that’s hard to guess.

What is a passphrase?
A passphrase is a string of words used for authentication that is longer than a traditional password, easy to remember yet difficult for a scammer to crack.

It’s important to remember that Origin will never ask for your My Account login password over the phone to reset your password under any circumstances. You shouldn’t share this with anyone, not even Origin.

One-time verification codes:
Origin agents will automatically generate one-time verification codes, only when you want any of your personal information disclosed or updated. Note: we’ll ask for your one-time verification code(s) so we can complete this process.

Follow these best practice methods to keep your personal details secure online.

Make sure you never share

1. Your My Account or Origin app username or password

2. Your computer/mobile screen with anyone who calls

3. It's also important that you don't click any links, open attachments, download pictures or forward any emails you don’t recognise. Just delete the emails and report any suspicious ones

Be extra vigilant if you receive unsolicited, suspicious communications including:

1. Suspicious emails: check for misspelt names and unusual sender email addresses

2. Beware of emails, texts, or phone calls involving fake orders or requests

Here's an example of what a scam email could look like:

1. The sender says it’s an email from Microsoft, but the domain name doesn’t match
up.

2. Look at the spelling mistakes for the words ‘expiring’ and ‘password’.

3. The email creates a sense of urgency- “don’t miss out" and "don’t delay” – a red
flag for scam activity.

Genuine Origin communications

You’ll always have options on how to pay your bills. Our payment methods are on our website.
Think you’ve got a scam Origin email? You can confirm whether it’s real by checking My Account or the Origin App.

Here are more ways you can spot online scams easier.