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Set up direct debit (sample)

Set up direct debit and your bills will be paid on the due date without you having to do anything extra. [in RX prod for JSung style fix]

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Written by Inge
Updated over a year ago

Short answer

  • Electricity and natural gas (no payment plan): Self-serve changes in My Account. See Details in this article for instructions.

  • broadband, solar, LPG, centralised energy, accounts with payment plans: Email us or call 13 24 61.

Details

Electricity and natural gas (no payment plan)

  1. Go to Payment settings in My Account.

  2. Click or tap Set up direct debit.

  3. Choose a way to pay and follow the prompts.

The changes will take a few days to update. Then, after it's set up, we'll:

  • send your bills in advance so you can see the amount before it's debited

  • SMS you a reminder three days before every direct debit transaction.

Related articles

Change or cancel direct debit

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