Short answer
Details
Electricity and natural gas (no payment plan)
Electricity and natural gas (no payment plan)
Change payment method
Go to Payment settings in My Account or the Origin app.
Click or tap Edit and follow the prompts.
Update expiry date
If your credit card is due to expire soon or has expired, you'll see a link to update your expiry date in My Account.
Go to Payment settings in My Account or the Origin app.
Click or tap Update expiry and follow the prompts.
Cancel direct debit
Go to Payment settings in My Account or the Origin app.
Click or tap Cancel and follow the prompts.
If you’re cancelling to delay a payment, simply set up your direct debit again with the new payment date.
Important notes
Direct debit changes and cancellations take four business days to process, so make sure you make your change at least five business days before your next payment due date.
If direct debit is a condition of your plan, you won’t be able cancel it. We'll let you know if that applies to you.