Short answer
If you need more time to pay or you're interested in setting up a payment plan to pay your LPG account with smaller, more regular payments over a period of time, here’s how to go about it.
What you can do
Get a payment extension
Residential customers: If your bill is due soon or overdue, log in to My Account or the Origin app and select the 'For payment extensions’ link on your dashboard. This starts a chat with a customer service team member. You can also call 13 35 74 or contact us
Business customers: Call our credit team on 1300 788 240 or email us
Set up a payment plan
We offer a variety of payment plans to suit a range of needs. Talk to us and we’ll work with you to set up a plan that suits:
Residential customers: Call 13 35 74 or contact us
Business customers: Call 1300 788 240 or contact us
Operating hours
If you need to call us, we’re around weekdays except on public holidays, from:
8am to 6pm (AEST) for residential customers
8am to 5pm (AEST) for business customers
You can also contact us 24/7 and we’ll get back to you during business hours:
Residential customers: Complete our contact form
Business customers: Send an enquiry
Important note
If you’re a residential customer with a metered LPG account in South Australia who may be experiencing financial hardship, please read ESCOSA’s financial hardship factsheet. It provides information about your rights, what you can do if you're experiencing hardship and what to expect from your energy retailer.