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What is a proof of occupancy document?

Learn why you need to provide a proof of occupancy document (POD), what valid documents we accept, and why you need a POD.

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Written by Gloria
Updated over 2 weeks ago

When you sign up for an Origin Internet plan, we may ask you to send us a “proof of occupancy” document (POD). This lets us verify that you live at the property where you would like to get internet. It might seem like just another piece of paperwork, but it’s actually a really important step to get you connected properly.

Why is it important to verify your address?

It’s a simple way to confirm you’re the right person living at the service address. This stops someone else from mistakenly (or intentionally) using your address to sign up for a service, which could leave the real resident with a headache and a bill they didn't ask for. Think of it as a quick security check for your home. It’s also important when we are connecting new nbn or Opticomm services. Imagine waiting all day for a technician, only to find out they’ve installed your brand-new, super-fast internet at your neighbour's place. Verifying your proof of occupancy document confirms your exact address, ensuring you get connected without any mix-ups.

What happens if we don’t receive a valid document?

If we don’t receive a valid document within the requested timeframe, then your internet order may be delayed or cancelled. If you have a current internet service and you have an invalid POD, then your service may be disconnected and transferred back to the correct occupant. This is why it’s important to send us a proof of occupancy when requested.

What are valid documents?

Here are some examples of documents you can send us.

  • Lease agreement

  • Rental agreement

  • Contract of Sale

  • Statutory declaration written by you to confirm that you live at the address and a copy of one of your utility bills (water, gas or electricity) from the last 3 months

  • Statutory declaration from your rental provider (landlord) and your rent receipt

  • Statutory declaration from your rental provider and your bond payment receipt

  • Documentation from your real estate agent and rent receipt

  • Documentation from your real estate agent and the bond payment receipt

If we ask you to send us a POD, also include the date you began/will begin living at the new service address. Email this to help@origininternet.com.au

Any questions?

Message us Monday to Sunday, 8am to 11pm. Call us on 1300 980 711 Monday to Sunday, 8am to 11pm.

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