When will I be charged for my internet?
You'll receive monthly bills that cover the month ahead.
Your first bill and direct debit
Your first bill arrives the day your internet service starts. It will include a payment due date (this is when your first direct debit will come out). Your due date is 14 days from the date your bill is issued.
For example: If you begin your internet service with us on 1 May, your first bill will arrive 1 May and your first direct debit will be 14 May.
Your future bills and ongoing direct debit
The date you can expect future bills and the date of your ongoing direct debit both depend on when your first bill arrived.
If your first bill arrived on day 1 – 28 of a month:
all future bills will arrive on the same day of the month as your first bill
your ongoing direct debit will be the same day of the month as the due date on your first bill
for example: If your first bill arrived on 1 May and your first direct debit (due date) was 14 May, your next bill will be 1 June and your next direct debit will be 14 June
If your first bill arrived on day 29, 30 or 31 of a month:
all future bills will arrive on day 1 of each month, skipping the month that directly follows your first bill
your ongoing direct debit will be day 14 of each month, skipping the month that directly follows your first bill
for example: If your first bill arrives 29 November and your first direct debit (due date) is 13 December, your next bill will be 1 January and your next direct debit will be 14 January
why your second bill will be a little higher: Your first bill doesn’t include the few extra days of internet you used in the first month. We add these days to your second bill as a once-off pro rata adjustment. Using the example above, the second bill that arrives on 1 January will include the usual monthly plan fees for 1 – 31 January, plus a pro rata adjustment for 29, 30 and 31 December because the first bill only covered 29 November – 28 December
How to pay your bill
You’ll have set up a direct debit as part of signing up to Origin Internet so your monthly bill will be automatically taken from your nominated bank account or credit card each month on your due date.
Make sure you have enough money in your account ahead of your due date otherwise your direct debit may fail.
What to do if a payment fails
If your direct debit doesn’t go through on your due date, we’ll attempt it again 2 days later. If the second attempt also fails, we’ll switch your account to manual payments to avoid any ongoing failed direct debit attempts.
To make a manual payment
Log in to My Account online or in the Origin app
Select Internet on the home dashboard
Select Manage profile, plan and billing
Go to Billing > Instant Payment
To restart your direct debit
If payment failed due to insufficient funds: Pay your bill manually and your automatic direct debit will restart with the same card or bank account
If payment failed because your card expired, you closed your bank account or the details you gave us were incorrect: Update your direct debit details through My Account and pay your bill manually before the due date of your next payment
To update your direct debit details
Log in to My Account online or in the Origin app
Select Internet on the home dashboard
Select Manage profile, plan and billing
Go to Billing > Edit
Where to find your bill
View current and past internet bills in My Account either online or in the Origin app.
Log in to My Account online or in the Origin app
Select Internet on the home dashboard
Select Manage profile, plan and billing
Go to Billing > Download PDF
Need help paying a bill?
Life takes unexpected turns. If you’re feeling stretched, contact us to discuss the support available under our Financial Hardship Policy.
This could include:
setting up a payment plan so you pay smaller amounts, more often
giving you more time to pay
moving to a more affordable plan, if possible
What happens if you miss payments
Please contact us if you are having trouble managing your bills so we can discuss the payment assistance options available to you. If you don’t pay your bills or repeatedly miss your bill deadlines, we may begin credit management action. This could include the restriction, suspension, or cancellation of your internet service. We’ll only ever do this as a last resort.
What happens if you only pay part of your bill
If you only pay part of your bill, the remaining balance will be considered overdue, which may lead to credit management action. If you have an overdue balance, pay it in full if you can or contact us to discuss setting up a payment plan or explore other payment assistance options.
Ways to contact us
Message us Monday to Sunday, 8am to 11pm
Call us on 1300 980 711 Monday to Sunday, 8am to 11pm
Email us at help@origininternet.com.au