Short answer
If your bill is due soon or is overdue by less than two weeks, you might be eligible to self-serve your payment extension. Here's how to go about it.
What you can do
Electricity and natural gas
Electricity and natural gas
Log in to My Account or the Origin app
In the billing section of your account click on ‘View your options’. You'll only see this option if your bill is due soon or is overdue by less than two weeks.
Don't see the extension option? There are a number of reasons why you may not see the Request an extension link on your dashboard; for example, your latest bill may be overdue by more than two weeks or you're on a payment plan. If you need an extension and you can't self-serve, contact us and we'll work out what to do.
Click on 'Request payment extension'.
Follow the prompts to get your extension
LPG for home
LPG for home
Contact us to get a payment extension or if you need any help with your account.
LPG for business
LPG for business
Call us on 13 35 74 from 8am to 6pm (AEST) except on public holidays, or send an enquiry and we’ll get back to you during business hours.
Internet
Internet
Contact us and we’ll talk you through some payment options.