A smart, or smart digital, meter records your electricity usage hourly. It then feeds it back to your retailer (us) every 1 to 2 days. So, you won’t need to do a manual reading. We add up those small bits of data to work out your bill. There isn’t a total usage number shown on the meter.
As soon as we get that data and check it for accuracy, we upload it to your account. You can see it on your Usage section in My Account or the app
If you have a smart meter, you’ll be able to see hourly usage and multiple tabs
If you have you ever seen a predicted bill in My Account that means you have a smart meter. We’re only able to predict upcoming bill amounts when we’re being fed regular usage data.
How to get a smart meter upgrade
If you’re using the Origin app
select Profile from the bottom navigation bar
Go to Billing & Payments
Select Submit a meter read
Next, you’ll see the option to request a free upgrade
If you’re using My Account on mobile
Tap the three-line menu icon in the top left
Select Billing
Select Submit a meter read
Next, you’ll see the option to request a free upgrade
If you’re using My Account on a desktop
Select Billing
Select Submit a meter read
Next, you’ll see the option to request a free upgrade
Getting estimated readings even though you have a smart meter?
Sometimes your smart meter can’t connect to the network. If that happens, every now and then, your meter provider might visit to manually connect to your smart meter. They collect the data to read your meter using a laptop or device. We use that data to work out your usage and your bill. If they can’t get to you, we’ll estimate your usage based on past readings.
You can upgrade to a smart meter if it’s faulty or ready to be replaced.
Find out more about moving to a property without a meter by heading to Meters and installations.