Add concession details

Short answer

Electricity and natural gas: If you are the account holder with a valid concession card in your name that's issued by Centrelink, the Department of Veterans Affairs or the Department of Communities, you can add your concession details to My Account
NSW centralised hot water and centralised electricity: Apply through Service NSW
Centralised hot water and centralised electricity (excluding NSW): Contact us
LPG for home: Apply directly to the government department that manages the concession grant or rebate. See LPG concessions, grants and rebates for home for more info

Check that your concession card name and address match your Origin account name and address. You can't add someone else's concession card to your Origin account.
Log in to My Account or the Origin app
In My Account, click the My Profile menu (top right), or in the Origin app tap Profile (bottom right)
Choose Add or edit concessions
Choose your concession card type
Enter your concession card number
Read the important information
Select Agree and save my card

We’ll validate your eligibility with the relevant government department, which may take a few days
We’ll apply the concession to your account as soon as we confirm your eligibility
We’ll be in touch to confirm your concession was successfully applied or if there is a problem