For our NSW customers, please make sure to check the government guidelines before reading your own meter during Coronavirus restrictions.
You can submit a meter read anytime you like. Depending on where you are in your billing cycle, you can:
Track your cost-to-date and get a bill prediction – anytime
Get your bill issued early – you must be within 10 business days of your next meter read date
Have an Estimated bill adjusted – up to 14 business days after your estimated bill has been issued
Also see:
Who is eligible to do a self-meter read?
Customers with a basic electricity or natural gas meter
It’s important to note:
You can’t submit a reading to have a bill issued if it’s your first or final bill. In these instances, an official read from a meter reader (your distributor) is required.
We’re also required to collect one actual read from your distributor every 12 months.
Should your distributor send through an actual reading for the same bill period, we'll use that to issue your bill.