Short answer
Common reasons you may want to change your natural gas supply include to:
relocate a meter, e.g. if you’re building on your property
replace a meter, e.g. to fix a fault
add an extra meter to your property
And if you’ve got LPG, you might want to:
add extra LPG bottles
switch from manual LPG tank refills to auto-scheduled refills
This article covers how to request one-off changes and multiple changes.
What you can do
One-off changes to your natural gas supply
Complete our online Change energy supply form to request your change. It guides you through the process, which differs by state.
Changes to your LPG supply
Residential customers can contact us to:
add extra LPG bottles
auto-schedule your refills
If you need support and you’re a residential customer, call 13 35 74.
Business customers can contact their account manager, who’ll help them with any changes required. Call 13 35 74 if you need hand.
Need to manage multiple changes natural gas changes?
If you’re a builder, gas fitter or plumber you can register to use the Origin Connect portal to manage multiple requests through one account.
For more information, see Change energy supply on our website.