FAQs

The more people who participate in Spike, the more energy we can save during peak times, reducing the load on the grid and helping us transition to more renewable sources.
​
By inviting friends and family to join, both you and your referral could be rewarded with $10 you can redeem via PayPal for cash. Sometimes we run special referral campaigns where you can earn more, so keep your notifications switched on to stay in the know!

Referred friends and family need to be Origin residential customers who meet the eligibility criteria, including having a digital (smart) meter that can be read remotely.

Each Spike member has a unique referral invite link which can be found via the Refer tab at the bottom of your dashboard. Share this link with your friends and family to start the referral process. Make sure you have their permission to send them the link.

There are a couple of things your referral needs to do before you’re both rewarded:

If your referral successfully completes all steps and earns Watts in a SpikeHour event, but you haven't received your referral points, get in touch for a review of your referral status.
​

All Spike referrals are governed by our Referral Terms and Conditions, which can be accessed here.

When you use more energy during a SpikeHour than you use on average (which we assess based on data from your smart meter), you’ll lose that amount of Watts. For example, if your forecast was 1000 Watts, but you used 1050 Watts during the event, you’ll lose 50 Watts.

There are a few reasons why you may have been docked points by mistake:

Or maybe:

Let us know if there is an issue. Send us screenshots of any relevant information and we'll investigate it.

It shouldn’t take too long to save up the Watts you lost.

But there are some things you can do to avoid it happening again in the future:

Smart devices are devices you can control from your mobile phone or with a voice assistant to automatically turn lights and appliances off and on, or up and down.

Automate your energy savings by allowing Spike to turn off your registered smart devices during a SpikeHour or AutoSpikes event.

The following smart devices can be connected to your Spike account:

These devices can be purchased from the Rewards Marketplace. To connect these devices to your Spike account, please follow the simple steps set out below:

You will need to follow the Quick Start Guide included in the box to set up your plug (the Quick Start Guide can also be viewed here. Write down the email address and password that you use for the TP-LINK Kasa app. You will use them later to connect to Spike.

Remember to use your plug on an appliance that consistently uses a lot of energy to maximise your savings! Think refrigerators, plug-in A/C units, space heaters, TVs, entertainment systems, bright lights, or power boards with lots of electronics plugged in.