Summary
Need help with your Wi-Fi? The Origin Internet Helper app lets you:
diagnose common issues with your internet
resolve problems with your modem and connectivity
This article explains the app, how to get it and how to use it.
More info
What is Origin Internet Helper?
Origin Internet Helper is an app designed for Origin internet customers who need help with their network and internet connection.
What can the app help you with?
The app allows you to easily diagnose and troubleshoot any Wi-Fi or connectivity difficulties you're experiencing. Use the app if you’re having issues with:
slow speeds or you’re experiencing below expected speeds
slow video buffering
Wi-Fi coverage
devices not getting internet connection
What’s the purpose of the app?
Our customer service teams can access the information you log through the app to get a more accurate insight into the issues you're having at home.
You’ll spend less time explaining your internet problems and we’ll be better placed to resolve them – so you can get back online quickly.
Download the app
Download the free Origin Internet Helper app on your mobile phone from the App Store or Google Play.
How to use Origin Internet Helper
Call the Origin Internet team on on 1300 980 711 and we will walk you through the app
Run a scan. Open the app and tap Network Scan to start the diagnosis
Before you start the scan, it helps to stand within a metre of your modem or router
The scan takes about two minutes to complete. Don’t minimise the app or check other notifications during the scan. After your scan is done, you’ll see your speed test results and suggestions on how to improve your network speed and coverage
Tap Improve Network Health at the bottom of the screen. Each scan creates a unique, eight-digit code. Share this code with us
Our Origin Internet team will help you troubleshoot your connectivity issues