My partner did not receive the Orion invite
If your partner did not receive their Orion invitation or cannot join the device, this guide will walk you through the most common invitation and member setup issues.
Orion allows up to two invited Members so each person can control their side of the bed independently.
How Orion partner invitations work
When the owner invites a partner:
Orion sends an SMS message containing:
an invitation link
an invitation code
Opening the link launches the Orion app and automatically fills in the invite code.
The invited user then taps Accept Invite to join the device.
Once accepted, the partner is automatically added to the Orion system.
How to send a partner invitation
From the Orion app:
Open the app and go to Home
Tap the 2-user icon on the right side of the temperature card
Tap the + button next to the owner's name
Enter the partner’s phone number
Choose either:
Member — full control of their side
Guest — limited access
Send the invitation
This sends the SMS invitation automatically.
If the SMS invitation was not received
The owner can manually share the invite code.
Home → tap the 2-user icon → scroll to Pending Invites
Find the partner's phone number → tap 3 dots → Copy Invite Code
Share the code with the partner directly (text, email, etc.)
Then have the partner redeem the code:
Open the Orion app → tap Join Existing Orion
Enter the invite code and tap Accept. Partner is added automatically
If the owner sees “Guest” instead of the partner
If the app shows a Guest profile instead of the invited partner:
Ask the owner to set the Guest entry to Away
Tap the + icon next to their name
Then:
If the partner has not yet been invited as a Member:
send a new invitation using their phone number
select Member permission
If the partner has already been invited:
the + flow should allow the owner to add the existing partner to the device
If the issue continues
If the partner still cannot join the Orion system after following the steps above, please contact Orion Support for further assistance.