What is covered?
Your Orion Sleep System, including the Control Tower and Smart Cover, carries a 2-year limited warranty from the date of purchase.
It covers defects in material and workmanship under normal household use. We will repair, replace, or refund at our discretion.
What is not covered?
Consumable parts
Cosmetic damage, scratches, and dents
Normal wear and tear
Improper installation or misuse, including food and liquid spills
Use outside specified power, temperature, humidity, or voltage limits
Power surges and electrical accidents
Modification of the product
Use with accessories not made by or intended for Orion
Counterfeit, stolen, or refurbished goods
Service by anyone who is not an Orion representative
Acts of God
Who is covered?
The original purchaser. If your Orion was a gift, coverage applies to you as the owner.
How do I make a claim?
Contact Orion Support to start a warranty claim. Include:
Proof of purchase
Your model number
Your shipping address
What is wrong, with photos or video if you have them
If your claim is approved, we will send you return instructions and cover the cost of shipping the repaired or replacement unit to you.
My system failed after the trial
You may still be covered. The 2-year warranty runs well past the 30-night trial. Contact Orion Support and we will assess it.
Contact Orion Support with your proof of purchase and a description of the issue.