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What happens if my bike gets stolen?
What happens if my bike gets stolen?

Consequences of a stolen bike

Oslo Bysykkel avatar
Written by Oslo Bysykkel
Updated over a week ago

From the moment you retrieve a bike up until it's parked correctly and locked at one of our stations, you are responsible for the bike. If it gets stolen, you'll be liable for the bike and after the bike has been missing for 14 days you'll get charged 5.000 NOK.
Make sure that the bike is placed correctly in the lock when you park it, and that the bike is locked before you leave it.
If you park a bike anywhere other than in one of our stations, the bike will be your responsibility.

If the City Bike you last used shows up with extensive damage so that it has to be discarded or cannot be used without extensive repairs, you will be liable for the damages regardless of the time that has passed, and will receive an invoice of NOK 5,000.

Why will I get the invoice after 14 days?
The City Bikes are for sharing and a bicycle short makes a big difference for our members. A bicycle that has been unavailable for 14 days is roughly 129 lost trips, so the cost is the total value of having to replace the bike.

What does the terms of use say?
If a bike is out of the system for 14 days, that's a violation of our terms. You'll be liable for the bike, regardless of whether it comes back or not.

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