How do I unlock a bike?
How do I park a bike?
Opening hours?
Do I have to pay with my phone?
I have received an Oslo City Bike gift card. How do I get started?
What is the age limit?
Is there a GPS on the bikes?
Are the bikes electric?
How can I stay up to date?
What happens if I lose the bike while riding?
How do I unlock a bike?
Through a smartphone
Use the Oslo City Bike app to see the location of available bikes at any given moment. This is available on both iPhone and Android.
Go through these simple steps while being close to a station in order to unlock a bike:
See to that the station shown in the app, is the station you're at (if you're placed at another location, check out this guide)
Press Unlock bike
The app will show you which of the locks you'll receive the bike from
Lift the bicycle out of the station.
2. How do I park a bike ?
When locking a bike there are five steps to go through to make sure the bike gets locked:
Check if the light next to the lock is blinking red before delivering the bike. If it is, it won't lock the bike correctly
If the light next to the lock aren't blinking red, you can use the lock
Put the bike in the lock, and wait for up to 10 seconds.
Wait until the the light next to the lock stops blinking, then try to pull the bike out of the lock
3. Opening hours
The City Bikes are available from 05 am to 01 am.
4. Do I have to pay with my phone?
No, entering your mobile number and verification code is to confirm you as a user. The payment is done by your preferred payment card.
5. I have received an Oslo City Bike gift card. How do I get started?
Register your value code at oslobysykkel.no/en/value-code or in the app, and follow the steps from there.
6. What is the age limit?
The age limit is 18 years. You can be 15 with authorization from your parents to use the manual bikes.
The city bikes are not customized for children's seats unfortunately.
7. Is there a GPS on the bikes?
No, we do not have GPS on the bikes.
8. Are the bikes electric?
No.
9. How can I stay up to date?
10. What happens if I lose the bike while riding?
If your bike gets lost while you are riding, you must immediately contact the customer service center. If the bike has not been parked correctly or left outside one of our stations, and is consequently lost, you are liable for compensation if the bike does not return within 14 days. The compensation claim 5000 NOK for the manual bike. This also applies if you unlock a bicycle via the Ruter app.
I have more questions!
You can send us a message here or in the app. You can also email us at post@oslobysykkel.no.
We love hearing from you and will answer you as fast as we can! You can also reach us by phone +47 91589700 between 08.00 - 17:00, Monday to Friday. Note: We are closed on public holidays.