How much does it cost?
How do I take our an electric bike?
How to park an electric city bike?
Where can you park?
Can you pause the ride during the trip?
How far can you ride?
How long can you ride?
How do I check the battery lever?
What happens if I loses the bike while riding?
Do the bikes have GPS?
What information does the app provide about the electric bikes?
Do the bikes have a display on the handlebar?
Can you adjust the motor power?
Are there any zones where the motor is turned off?
How much does the electric city bike weight?
How mch wight can the bike carry?
What is the range of a fully charged electric bike?
Were can I find the nearest station with an electric bike?
How many electric bikes are there?
1.How much does it cost?
If you have an active 365-day pass, 30-day subscription, or "Discover Oslo" pass, it costs 2.50 NOK per minute for an electric city bike, with the first two minutes included. A single ride costs 25 NOK + 2.50 NOK per minute, with the first five minutes included.
2.How do I take out an electric bike?
When you are near a station, you can unlock a bike in 5 steps:
Check that you are standing at the station shown in the app (if you get a different station, check out this guide)
Select the bicycle type by pressing the icon for electric bicycle.
Press Unlock (E-bike)
The app shows you which lock to take the bike out from
Take the bike out
3. How to park an electric city bike?
When parking an electric city bike, there are six steps to follow:
Check that the cross next to the lock is not showing a red light before placing the bike in it. If it shows a red light, it is a defective lock and will not register the bike.
If there is no light next to the lock, you can use it.
Insert the nose of the bike firmly into the lock and wait a few seconds; it can take up to 10 seconds.
The electric bikes are heavy, and it can be challenging to position the nose correctly in the lock. A tip is to lift the bike by the handlebars while holding the bike between your legs.
If the bike still does not lock, try lifting the rear wheel.
Always check the app for confirmation that the bike has been registered as returned.
4. Where can you park?
At any Oslo City Bike station, but not necessarily in every lock. We know that some stations and locks can be difficult to park the bike in. If you can't lift the bike into a lock, try one that looks taller. If there are stations or locks that are difficult to park in, we appreciate it if you report it via this form.
5.Can you pause the ride during the trip?
No, not yet. Always park the bike in a station and check for confirmation of delivery in the app.
6.How far can you ride?
You can ride as far as you want, but city bikes should not be used in forests, on trails, or off-road. You pay per minute you ride.
7.How long can you ride?
You can ride for a maximum of 8 hours, and you pay per minute.
8.How do I check the battery level?
You can see the battery percentage in the app. The bikes will be locked to the station when the battery is below a certain percentage.
9.What happens if I lose the bike while riding?
The electric city bikes have a GPS that regularly sends signals. If your bike gets lost while you are riding, you must immediately contact the customer service center. If it is not possible to find the bicycle, and it has been missing for more than 14 days, you will receive an invoice with a compensation claim of 15,000 NOK for the electric bicycle.
10.Do the bikes have GPS?
Yes, the e-bikes have a GPS that regularly sends the bike's position. Read our Processing of Personal Data for more information on what we do with your data.
11.What information does the app provide about electric bikes?
Bike type
Battery level
Range
Price details
While riding:
Bike name
Bike type
Battery level
Range
Number of minutes ridden
After the ride:
Bike registered as returned
Total price for the ride
Number of minutes ridden
Unlock time and from which station
Parking time and at which station
Bike name and battery level
Report damage
12.Do the bikes have a display on the handlebars?
Our bikes do not have a display on the handlebars. To check the battery level, you need to look in the app or press the small button on the battery.
13.Can you adjust the motor power?
No. We have chosen a level we believe is suitable for Oslo but will consider this after the bikes have been in use for a while.
14.Are there any zones where the motor is turned off?
Not planned for yet.
15.How much does the electric city bike weigh?
The bike weighs 30 kg, making it significantly heavier than our manual bikes.
16.How much weight can the bike carry?
The bike can carry 95 kg.
17.What is the range of a fully charged electric bike?
A fully charged bike should be able to ride about 70 km.
18.Where can I find the nearest station with an electric bike?
You can find this in our app or on our website map.
19.How many electric bikes are there?
By autumn 2024, there will be around 200 bikes available, but we plan to increase this number going forward.
I have more questions!
Contact us via the chat on our website or in the app. You can also email us at post@oslobysykkel.no. You can also call us at 915 89 700 on weekdays between 8-17. Note: We are closed on public holidays.