Overview of Refunds and Voids
Handling parent refund requests with speed and accuracy maintains community trust and prevents costly merchant chargebacks. Edlio Payments (OSP) provides dedicated transaction controls to void same-day unsettled authorizations or process partial and full refunds directly back to the original payment method.
đĄ Best-Practice Adoption Tip: Always distinguish between a Void and a Refund: Transactions settled within the current batch cycle (typically before 9:00 PM EST) can be Voided, which cancels the authorization before funds move. Transactions that have already settled across past banking days must be processed as a Refund, returning funds to the parent's card within 3â5 business days.
How to Issue a Refund in Edlio Pay
From the Pay Management Dashboard, click Transactions.
Select Refund Transactions.
Locate the original order by searching by Order Number, Student ID, or Purchaser Name.
Click the Refund link next to the matching transaction.
Select whether you are issuing a Full Refund or a Partial Refund:
For partial refunds, enter the specific dollar amount to be credited.
Select a mandatory Void/Refund Reason from the dropdown menu (e.g., Event Cancelled, Student Transferred, Duplicate Payment).
Click Process Refund. A confirmation receipt is generated and emailed to the purchaser automatically.
Tracking Refund History in the Inquiry Hub
To audit past refunds or confirm whether a transaction was credited:
Navigate to Inquiry > Refund Inquiry or OSP Products Refund Inquiry.
Filter by date range or transaction number to review the refund timestamp, administrative user who authorized the credit, and the refunded amount.
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