When physical check stock jams in the printer, prints misaligned, or is damaged during check runs, bookkeepers must follow strict sequential check control procedures to prevent audit findings and missing check numbers.
đĄ Best-Practice Adoption Tip: Never throw away damaged or misprinted physical checks. Always stamp the physical check paper VOID across the payee line and signature box, file it in your physical audit binder in numerical sequence, and record the void in Edlio Accounting immediately.
Handling Check Printer Jams & Misprints
Navigate to Disbursements > Payments.
Locate the payment associated with the jammed check number.
Select Void Check from the row actions. In the void dialog, mark the reason as "Printer Jam / Damaged Stock". This marks that specific check number as void without cancelling the underlying vendor liability.
Click Reissue Payment. The system generates a new payment entry tied to the next sequential check number in your printer tray.
Perform a test print on plain paper first to verify alignment before printing on the new check stock.
Voiding an Issued Check That Was Lost by a Vendor
Contact your bank first to place an official Stop Payment Order on the lost check number.
In Disbursements > Payments, find the issued payment and select Void & Stop Payment.
Record the bank's stop payment confirmation reference in the void notes.
Select whether to reissue a replacement check immediately or credit the funds back to the student activity account.
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