We offer insured / guaranteed delivery to the UK and within the EU.
If you are in a location where we offer guaranteed / insured delivery options, in the unlikely event that your order does not reach you in the way it was intended, we will reship your order if full.
Alternatively we can offer a refund.
Please note that although some Countries are not currently supporting international tracking updates. If your order does not arrive within 28 working days (Europe) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.