Your hearing aids are covered by a manufacturer's warranty. Here's what you need to know.
Warranty Duration
iHear TReO: 1-year limited manufacturer's warranty from the date of purchase.
Matrix Hearing Aids: Warranty duration varies by model — refer to the documentation included in your box or contact us for your specific model.
What the Warranty Covers
The warranty covers manufacturing defects including:
Hardware malfunctions not caused by physical damage
Charging failures due to defective components
Audio issues resulting from a defective speaker or receiver
Button or control malfunctions
What the Warranty Does NOT Cover
Physical damage from drops, impacts, or crushing
Water damage (unless the device is rated water-resistant and used within those specifications)
Damage from improper cleaning or use of unapproved cleaning agents
Loss or theft
Normal wear and tear (ear tips, domes, tubing)
Damage from using incompatible chargers or accessories
How to Make a Warranty Claim
Email Care@OTCHealthMart.com with the subject line: "Warranty Claim — [Your Order Number]".
Describe the issue in detail.
Include a photo or video of the defect if possible.
We'll review your claim within 2 business days and advise next steps, which may include:
Replacement unit shipped to you
Repair (if applicable for your model)
Refund (if within the return window)
We stand behind the products we sell. If something isn't right, we'll fix it.