We're sorry if there's been an issue with your charge. Here's how to resolve it quickly.
Step 1: Check Your Order Confirmation
Before reaching out, review your order confirmation email. Verify:
The products and quantities match what you intended to order.
The shipping charge shown is what you agreed to at checkout.
Any discount codes or promotions were correctly applied.
Step 2: Check for Multiple Authorizations
When you place an order, you may see two charges temporarily: one is a pending authorization (which holds the funds) and one is the actual charge. The pending authorization typically drops off within 3–5 business days. This is not a double charge — it's standard bank processing.
Step 3: Contact Us
If something still looks incorrect after checking the above, email Care@OTCHealthMart.com with:
Your order number
The amount you were charged
The amount you expected to be charged
A screenshot of the charge (optional but helpful)
We'll investigate and respond within 1–2 business days.
Step 4: Disputing a Charge with Your Bank
We ask that you contact us first before disputing a charge with your bank. Most billing issues can be resolved quickly and directly. If you've already filed a dispute, let us know — we'll work with you to resolve it.
Our promise: We don't keep money that isn't owed to us. If a billing error occurred on our end, we'll correct it promptly.