We're a small, dedicated team committed to making sure every customer has a great experience with their hearing aids. Here's how to reach us.
Primary Support Channels
Email Support
This is our primary support channel. Send us your question, concern, or order issue and we'll respond as quickly as possible.
Live Chat (on otchealthmart.com)
Look for the chat icon in the bottom corner of our website. Our AI assistant is available 24/7 to answer common questions instantly. If your question needs a human touch, we'll follow up via email.
Response Times
Channel | Expected Response Time |
Live Chat (AI) | Instant, 24/7 |
Live Chat (Human follow-up) | Within 1–2 business days |
Email (Care@OTCHealthMart.com) | Within 1–2 business days |
We do not currently offer phone support. Email and chat are the fastest ways to reach us.
Business Hours
Our human team reviews and responds to support messages during regular business hours (Monday–Friday). Chat and email messages received on weekends or holidays will be responded to the next business day.
Our AI assistant handles many common questions instantly at any hour — try it first for quick answers!
Before You Reach Out
Save yourself time by checking our Help Center first. We've written detailed articles on:
Setting up your hearing aids
Tracking your order
Returns and warranty claims
Troubleshooting common issues
Most questions are answered there without any wait time.