Troubleshooting & Getting Support
Find quick fixes and step-by-step guidance for common app issues, errors or syncing problems.
8 articles
- Assessment Support GuideA troubleshooting guide covering common issues that can come up during an OTO assessment.
- Biosensor Support Guide
- I've completed a measurement but cannot see the results
- I Have Paired the Sensor, but the App Doesn’t Detect My Heart Rate
- I'm seeing an odd ECG graph during the assessment
- The App Does Not Detect My DC Readings
- My app will not download
- I can't find the App on the Apple Store / Google Play