Question 1: The app is not auto sorting collections.
Answer:
Answer:
Please SWITCH ON "AUTO SORT" Otherwise, the app is assuming that you are sorting the collection when required (Manually clicking 'Sort Now').
Question 2: Does the app auto update all product information such as inventory, newly published date, etc?
Answer:
Answer:
YES! As long as you have one collection with "AUTO SORT" ON, the app will update all product information including number of published products, etc.
Question 3: Can I update multiple settings for several collections?
Answer:
Answer:
YES, you can do it by clicking on "MASS UPDATE" button. Please check the boxes next to the Collection title in the View Collections section.
To learn more about Mass Update, jump to this article.
Question 4: Positions of products in a collection are not the same between the app and my Shopify admin.
Answer:
Answer:
Please change positions in our app and click on "Sort Now". Then, the app will push the new positions to Shopify. Afterwards, there won't be difference in positions of products.
Question 5: I cannot see the order changed even after clicking "Sort Now".
Answer:
Answer:
Our app is changing the positions of products for collection on the backend. That is the same as you change positions manually in your Shopify admin. The same order of products must reflect for both Ouiteo and your Shopify admin.
Here's a product collection from Ouiteo (Left) versus Shopify admin (Right).
After arranging the products within our app, their positions should match those in the Shopify admin. It's worth mentioning that this alignment is not necessary for the storefront when third-party apps like Product Filters or Collection Filters are in use. If there are any discrepancies between the product positions in the Shopify admin and your storefront, it's possible that these variations come from the apps. In that case, we kindly request that you get in touch with these third-party app providers to ensure that the collections are synchronized accordingly.
Here's a product collection from Storefront (Left) versus Shopify admin (Right).
Question 6: What happens when the free trial ends?
Answer:
Answer:
Your billing cycle will begin at the end of your free trial. You will be billed directly through your Shopify store.
Please refer to this article for more information about Ouiteo's Packages and Plans.
Question 7: How does the free trial work?
Answer:
Answer:
a. Once you install our app and receive our welcome email, you will be able to see your remaining "Free Trial" days. Initially, it will be 7 days free trial.
b. Even if you select a plan, you won't be charged during the trial days. So, please feel free to accept a plan and cancel the plan within your free trial days.
Please refer to this article if you want to learn how more about Ouiteo's Packages and Plans.
Question 8: Can I cancel anytime?
Answer:
Answer:
Yes, you can cancel and uninstall our app at any time. There is no contract, no commitment and no cancellation fee. Simply uninstall the app from your App admin page in Shopify.
Question 9: How to Sync Metafield Data?
Question 10: How do segments affect product sorting in my collection?
Answer
Answer
When a segment is applied to a collection, the products within that segment will always appear at the top, regardless of the sort type you choose (including custom sort). This allows you to prioritize specific products while still applying your preferred sorting to the rest.
Question 11: How does the app record “Restock Date” and “New Inventory Added Date”?
Answer
Answer
For the very first inventory change of a variant, the app updates Shopify metafields with the "previous quantity". This means the first change will not be counted as a "Restock" or "New Inventory Added" event.
From the next inventory change, the app correctly records both:
Restocked date – when stock is added back in after being sold out.
New Inventory Added date – when additional stock is added.
The app records restock only after a product’s inventory hits 0, and then new stock is added.
