Running specific item or brand competitions on Edge is a great way to boost engagement and sales. However, to enable this feature, we need specific data from your Point of Sale (POS) system. If you can't select specific items or brands, it's likely because your POS needs to send the necessary data to Edge. Below, we'll outline what's needed and why.
Data Needed from Your POS
To successfully run item-specific or brand-specific competitions, Edge relies on detailed data about the items being sold. The following information is required:
Item Name
This helps identify the specific product to include in the competition.
SKU/Item ID
The unique identifier ensures accuracy when tracking sales for competitions.
Item Price
Price data is essential for calculating metrics like revenue generated or discounts applied.
Item Quantity
Quantity sold is critical for tracking performance and determining winners in competitions.
Additional Helpful Data:
Item Brand (optional)
Including the brand name allows you to run brand-specific competitions and analyze brand performance.
Item Category (optional)
This can help group similar products for category-specific competitions.
Why This Data Is Essential
Without this detailed information, Edge cannot accurately track the performance of specific items or brands. Missing data means that:
We can't identify which items should be included in the competition.
Metrics like total revenue or number of items sold can't be calculated.
Competition results may not reflect the intended outcomes, leading to confusion or errors.
How to Resolve This Issue
Contact Your POS Provider
If the integration is active but data is incomplete, contact your POS provider to verify that the necessary fields (item name, SKU, price, quantity, etc.) are being shared.
Reach Out to Our Support Team
If you still need help, contact our support team. We can help diagnose the issue and work with your POS provider to ensure the correct data flows into Edge.
Benefits of Providing Complete Data
Once your POS is sending the correct information, you'll be able to:
Run targeted competitions that drive sales of specific items or brands.
Gain insights into which products or categories are performing best.
Create engaging challenges for your team, boosting motivation and results.
Please reach out to your account manager or support@ouredge.com. We're here to help you maximize the value of Edge and your competition!