Our goal is to help you earn rewards, showcase your expertise, and enhance our business's online reputation. Customer reviews are essential for our business. Positive reviews can attract new customers and build trust, while negative reviews provide valuable feedback for improvement.
Make It Easy:
Let customers know they will receive a text message asking them to rate their experience. Remind them to also CLICK on the LINK to leave a review on Google and mention your name. This highlights your excellent service.
If you have QR codes, direct them to scan and leave a review that way. This convenience eliminates the need for customers to search for your business online.
Talking Points for Asking for Reviews:
After a Positive Interaction:
"Hi [Customer's Name], it was a pleasure helping you today! You'll receive a survey text soon. We'd love your feedback, and if you can, please mention my name in your review on Google. Thank you!"
"Hey [Customer's Name], thank you for visiting us! If you enjoyed our service, could you take a moment to leave a review? You'll get a text with a link, and mentioning my name would be greatly appreciated!"
At the End of a Transaction:
"Thank you for your purchase, [Customer's Name]! You'll get a survey text shortly. Your feedback is valuable to us. Please click the link and leave a review on Google, and if you could mention my name, that would be wonderful!"
"I hope you had a great experience, [Customer's Name]. We really appreciate your feedback. You'll receive a text with a survey link—please leave a review and mention my name if you can!"
Additional Tips:
Focus on Providing an Amazing Customer Experience: The foundation of positive reviews is a memorable and satisfying customer interaction.
Timing is Crucial: Ask for a review at the right moment. Ideally, request it after a positive interaction or when the customer has expressed satisfaction with your service or product.
Be Polite and Appreciative: Show gratitude for their patronage and support. Let them know their opinion matters to your business.
Personalize the Request: Address the customer by name to add a personal touch to the request.
Ask for Honest Feedback: Encourage customers to provide genuine opinions and experiences. This demonstrates that you value authentic feedback and are open to improvement.
Keep It Short and Simple: Make your request concise and to the point. Avoid overly formal language that may come across as impersonal.
By following these guidelines, you can effectively gather valuable customer reviews, helping to build a strong online presence and drive business success. These reviews will not only boost our reputation but also showcase your experience and expertise, highlighting the quality service you provide. Thank you for your dedication and efforts to make our business thrive!