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Where can we see our team metrics or ratings from outgoing SMS?
Where can we see our team metrics or ratings from outgoing SMS?

Click here to see how you can check out your team metrics and a list of outgoing SMS sent from Edge

Jaslynn Ekvixaysack avatar
Written by Jaslynn Ekvixaysack
Updated over 2 weeks ago

There are two sections where you can see metrics on your team.

  1. The first is on the 'Employee Management' tab where you can see how many online reviews each team member has received and any earnings they have accumulated as a result (if applicable).

    You can click into each profile to view employee-specific stats as well as a list of their review mentions

  2. The second is within the 'Internal Feedback' tab. Click 'Employee' at the top of that page. Here you can see the internal metrics that customers provide by responding to the Edge SMS surveys sent, asking them to rate their experience on a scale of 1-5.

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