Now you can collect feedback and drive customers to leave reviews online using an intermediary landing page instead of purely using SMS. The advantages to this are:
higher throughput to the end user
a more rich end user experience
opens up the door for users to do things other than just leave feedback (i.e. leave a digital tip for the employee)
If your customer selects a negative rating, they will be able to choose attributes that describe their experience so you have more insight on what could be going wrong:
If they choose a positive rating, they will also be able to choose options on what made their experience great:
To edit these insights, please go to Settings > SMS Settings > Edit your flow and choose your insight items.
To enable this, please reach out to your Edge customer service representative.