What is the Outlet Card?

The Outlet Card is a prepaid Mastercard issued by Patriot Bank N.A. It is linked to your Outlet account and allows you to spend your funds everywhere Mastercard is accepted.



How does the Outlet card work?

The Outlet Card allows you to make purchases with a merchant anywhere Mastercard is accepted. All funds used with the debit card come from your Outlet account.


How can I get the Outlet Card?

You can join the waiting list for the Outlet card through your Outlet app dashboard. To get access to the card, you will need to provide some identifying information and confirm where you would like the card to be sent in the mail.

Debit Cards launched March of 2022. In the beginning, the Outlet Card will be released slowly to select users. We plan to have all users with the Debit Card by July 2022.



Do I have a personal spending limit?

Your spending limit will be set by Patriot Bank N.A. The maximum amount initially allowable for authorization is $5,000 per weekly period and $20,000 per calendar month. The per week and per calendar month limits are subject to increase or decrease at our discretion based on an algorithmic review process and a manual review process.


Does it cost money to use the Outlet Card?

The only cost associated with the debit card is a $3 ATM fee. Otherwise, there are no additional fees associated with using the Outlet Card.


Is Outlet a Bank?

Outlet is not a bank. We work with Patriot Bank, N.A. to offer you the Outlet Card.



Where can I use my Outlet Card?

You can use your Outlet Card anywhere Mastercard is accepted.


Why do I have to provide my personal information (including SSN)?

Federal law requires us to obtain, verify, and record information that identifies each person who signs up for an Outlet card.

What this means for you: When you sign up for an Outlet Card, we will ask for your name, address, date of birth, and other information that will allow us to identify you.



My Outlet Card is lost/stolen/damaged. What should I do?

Read and follow the instructions provided in this FAQ article here.

How do I change my PIN number for my Outlet Card?

In the Outlet app, tap on the Debit Card section. Tap on Card Settings (top right corner "gear" icon), tap on Change PIN. Enter your old PIN number to confirm change and then enter your new PIN. Make sure it is correct, then tap confirm.


Need Assistance? Contact Us

Tap the Chat Bubble on this screen or in the Outlet app to start a conversation.

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