In order to use Outlet, you need to connect a bank account in your name. We need to verify with our compliance team the bank account is owned by you to be able to move your funds to your Outlet Account.
This is a legal requirement set by the federal government to be eligible to use the type of service we provide to you (KYC and AML Act of 2020).
We also need a valid, open, bank account of yours connected at all times to ensure transfers go through successfully. Especially at the time of withdrawal. You can only withdraw to a bank account that is in your name (again, to protect you from experiencing fraudulent activity).
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Tap the Chat Bubble on this screen or in the Outlet app to start a conversation.