A template can be edited, but there are a few steps to take:

  • Locate the template in the Library, click Use and make your edits.

  • Send the updated message to yourself. 

  • Once the message is in Tracker, you can add that message to your Library by clicking the 3 little dots, located to the right of the message in Tracker.

  • Select Add to Library

  • Name your message so that it is easy for you to recognize and find (this name will only be visible to you). Click save. 

  • You'll now have the original template and your updated template available.

Hope this helps!

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