Technical Issues

Troubleshooting technical app problems

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13 articles in this collection
Written by Ella De Villers

Is my device & software compatible with Over?

Guidelines on software and hardware compatibility for the Over app.
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Written by Ella De Villers
Updated over a week ago

If Over Crashes

Some quick troubleshooting if you experience a crash, as well as next steps to get help.
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Written by Ella De Villers
Updated over a week ago

If Over is Slow

Some quick troubleshooting if Over isn't performing at the usual speed.
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Written by Ella De Villers
Updated over a week ago

What to do if your project isn't exporting

Troubleshooting steps if your project is failing to export from within Over
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Written by Ella De Villers
Updated over a week ago

Project not opening?

What to do if tapping on your project thumbnail doesn't open the design 😢
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Written by Ella De Villers
Updated over a week ago

Project thumbnails not showing?

What to do if your Project feed only shows grey tiles 🙀
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Written by Ella De Villers
Updated over a week ago

Can't access a Pro or Teams subscription?

How to restore any Over subscription that you should have access to.
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Written by Ella De Villers
Updated over a week ago

Content in Over not loading?

VPN troubleshooting, internet connections, and other things to test if the content in Over isn't loading on your device.
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Written by Ella De Villers
Updated over a week ago

How to give Over access to your Photos.

Allow Over access to your camera roll to be able to import and export images 📷
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Written by Ella De Villers
Updated over a week ago

Where are my Projects?

What to do when your projects have gone missing
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Written by Ella De Villers
Updated over a week ago

Missing Certain Graphics or Fonts?

Not finding the fonts of graphics you've used before in Over?
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Written by Ella De Villers
Updated over a week ago

Trouble with iCloud Sync

Troubleshooting issues with getting iCloud Sync to save and share projects
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Written by Ella De Villers
Updated over a week ago

How to Unsubscribe from Marketing Emailers

Unsubscribe from all Over marketing e-mailers
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Written by Ella De Villers
Updated over a week ago