It’s free to remove Charge Anytime. You can remove it by going to your OVO energy app and clicking ‘Cancel my add-on’ in the ‘Manage add-ons’ section of your OVO energy account. Or via the OVO website if you're using a web browser, visit the ‘Plan’ section of your OVO energy account, and select ‘Cancel add-on’ within the Charge Anytime section. You can also find a link to cancel Charge Anytime in the “Account tab” in OVO Charge on the account information page. Please note that your add-on will be cancelled at midnight the day after cancellation.
We'll calculate your credit up to the date you leave and add it to your account the following month.
If you have any issues, please call us on 0330 175 9678 (Monday to Friday, 9am to 5pm, excluding bank holidays).