Please check that you can log in to your EV or Charger app. If you can’t, or if your EV’s app isn’t working, then the OVO Charge app won’t work. Common reasons why your EV’s app won’t work include:
Your EV’s app has a technical issue – this will usually sort itself out in an hour or two.
You’ve changed your username and password, so need to log in again. Please check that your EV is able to connect to the internet when plugged in and charging at home. If your EV can’t connect – either via wifi or an onboard cellular connection – then the OVO Charge app won’t work as expected.